Refund Policy

Last updated: September 17, 2026

This policy explains how refunds work for products linked from Zhao Wellness (zhaowellness.cn). Our products are sold through trusted storefronts, and each storefront has its own checkout and refund process. We keep this page simple so you always know where to go.

1. Digital products purchased via Payhip

Digital guides and downloadable products bought through our Payhip checkout are covered by a 7-day satisfaction guarantee. To qualify:

• You request the refund within 7 calendar days of purchase
• You have downloaded the product no more than twice
• You provide your order number and the email address used for purchase

Approved refunds are returned to your original payment method within 5–10 business days, depending on your payment provider.

2. Physical products purchased via Payhip

For herbal bath packs, foot-soak packs, and sachets:

• You may request a return within 30 days of delivery
• Items must be unused and in original packaging
• Return shipping is paid by the buyer
• Your refund is issued after the returned item arrives

If an item arrives damaged or is not what you ordered, contact us with a photo within 7 days and we will replace it or refund you in full — return shipping is on us.

3. Courses purchased on Udemy

Our video course is hosted on Udemy. Refunds for the course are handled by Udemy's own refund policy (typically a 30-day guarantee). Please contact Udemy support directly with your Udemy order details.

4. Books purchased on Amazon

Kindle books and paperbacks are sold on Amazon. Returns and refunds follow Amazon's standard return policy. Please process these through your Amazon account.

5. Free products

The 7-Day email guide is free. No payment is taken, so no refunds apply.

6. Delivery problems

If your download email does not arrive:

• Check your spam or junk folder first
• Make sure the email used at checkout is correct
• Email us and we will resend your link right away

We always work to fix delivery problems first — a missing email does not need a refund, just a resend.

7. How to request a refund

Email [email protected] with:

• Your order number (from your confirmation email)
• The email address used for purchase
• A brief reason for the request

We respond within 3 business days.

8. Health note

All products are for educational and wellness purposes only. They are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease. Because individual results vary, refunds are not based on wellness outcomes.

9. Contact

Questions about this policy: [email protected]